See Manage Budget Billing on page 2-2 for the business process diagram associated with this activity.Actor/Role: CSRDescription: There is dialogue with Customer. The CSR or Authorized User evaluates the account. Account Financial History, Premise and Service Agreement Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts assist the CSR in determining eligibility for adding new bill or any rebilling based on established business rules.
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